Privacy policy

Last updated: 30 October 2026

Dermontage Health Sciences ("Dermontage", "we", "us") runs the online store at www.dermontage.com. This Privacy Policy explains what information we collect when you visit our website or place an order, how we use it, and the choices you have. By using our website you agree to this policy.

1. Information we collect

  • Order details: your name, phone number, email address (if given), delivery address and city, and the products you order.
  • Payment details: we currently offer Cash on Delivery. If online payment is added later, card details are processed by the payment provider and are never stored by us.
  • Messages: anything you send us on WhatsApp, email, Instagram, Facebook or our contact form, such as questions, return requests or reviews.
  • Newsletter sign-ups: your email address if you choose to receive updates and reviews from us.
  • Website usage: basic technical information such as device and browser type, IP address, pages viewed and items added to cart, collected through cookies and similar tools.

2. How we use your information

  • To confirm, pack, deliver and support your order, including calling or messaging you to verify Cash on Delivery orders.
  • To share your name, phone number and address with our courier partner so they can deliver your parcel.
  • To process returns and refunds under our Refund Policy.
  • To answer your questions and improve our products, website and service.
  • To send you updates, new launches and reviews by email, only if you have signed up. You can unsubscribe at any time.
  • To show our ads on platforms such as Facebook and Instagram and to measure how well they work.
  • To prevent fraud and fake orders and to meet our legal obligations.

3. Who we share it with

We do not sell your personal information. We share it only with service providers who help us run the store, and only as much as they need:

  • Courier and delivery companies, to deliver your order and collect Cash on Delivery payments.
  • Shopify, which hosts our store and processes orders.
  • Meta (Facebook and Instagram) and similar platforms, for advertising and measurement through tools such as the Meta Pixel.
  • Government or legal authorities, when the law requires it.

4. Cookies

Our website uses cookies to keep your cart working, remember your preferences, understand how visitors use the site and measure our advertising. You can block or delete cookies in your browser settings, but some parts of the store may not work properly without them.

5. How long we keep your information

We keep order records for as long as needed to deliver your order, handle returns and meet accounting and tax requirements. Newsletter emails are kept until you unsubscribe.

6. Security

We take reasonable steps to protect your information, and our store runs on a secure (https) connection. No method of sending or storing information online is completely secure, so please do not send sensitive details such as passwords or card numbers to us by message.

7. Your choices

  • You can ask us for a copy of the personal information we hold about you.
  • You can ask us to correct or delete your information, unless we must keep it for an order or by law.
  • You can unsubscribe from our emails using the link in any email or by messaging us.

8. Children

Our website is not intended for children under 18. We do not knowingly collect information from children.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the date it was updated.

10. Contact us

Dermontage Health Sciences
House # 6, Street # 20, Bahria Enclave, Sector C-3, Islamabad, Pakistan
WhatsApp / phone: 0339 2032301
Email: dermontagehs@gmail.com